Voice New England services all the telephone products that we’ve ever sold over our more than 40 years in business. And, our Connecticut-based dispatch center is open 24/7, 365 days a year to serve you.

Remote Services

Voice New England business phone service plans include free remote services.  Our daytime operators can often troubleshoot or program a system remotely, helping you to avoid any site visit fees and keeping your costs down.

Typical remote service projects include:

  • Changing the system line
  • Programming a button on a phone
  • Diagnosing equipment or line issues
  • Repairing other minor programming issues




Maintenance Contracts

We offer a variety of business phone system service plans to meet your needs. Our certified technicians are trained and experienced in servicing a variety of systems including NEC, Nortel, Onyx, Nitsuko, Tie and Star2Star.


Pick the package that best fits your needs

T & M Support

(Time and Materials)

  • No term contract commitment
  • Work performed for you on a per call basis
  • You pay for troubleshooting service parts and labor only as needed
  • Term contract to repair or replace any defective parts on your communication equipment.
  • Covers parts, labor and travel fees required to repair the system covered under the contact.
  • Does not include the manufacturer's technical support program
  • All Value Package plus
  • Telephone support to our certified technicians
  • Available software updates
  • Gold Package plus
  • 24/7 coverage by our fully staffed dispatch center in Rocky Hill, CT

Other Services 

Upgrading your System

To keep our phone systems cost-efficient for our customers, Voice New England loves to pass along manufacturer discount and trade-in programs. Many of these programs are designed for customers with older phone systems, but some manufacturers discount new technology that will add value and improve productivity in your office.

Rewarding Customer Loyalty

Our existing customers get the same manufacturer discounts that our new customers receive. We also offer several exclusive programs that enhance manufacturers’ programs.

Are you eligible for a discount?

If you have a NEC, Avaya (Lucent), Nortel, Nitsuko, Mitel/Intertel/Executone, Vodavi/Comdial, Panasonic, Toshiba or Samsung phone system, there may be a discount or trade-in program available to you. Through these programs, any company willing to trade in their current phone system for a new one may receive significant discounts. Local and state government agencies, non-profit organizations, as well as companies in hospitality, real estate, healthcare, and finance are also eligible for manufacturer incentives. Schools, towns and charitable organizations can take advantage or programs, specifically designed for them.

Let one of our telecommunications specialists help you choose the system that works best for your business.