In the age of increasingly disparate work locations and job complexity, communications play a crucial part in every organization’s success. NEC on-premise phone systems are a powerful communication solution that provides businesses with the reliable, efficient, easy-to-use technology that they require. Plus, NEC phone systems are customizable to match your changing business needs.
Incorporated within a modern business telephone system are a multitude of features and functions.
Automatic Call Distribution (ACD) Management Improve customer service, increase productivity and reduce costs with this Windows™-based management information system that includes:
Put your call information to use by cutting expenses and make your business more efficient.
Detail Reporting – Helps you track phone system metrics with 200 different reporting options, that can be exported to a spreadsheet for further analysis.
Call Recording - A validation tool that can help you address various customer service issues. Review recordings to improve customer service conversations.