NEC On-Premise Phone Systems

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NEC On-Premise Phone Systems

In the age of increasingly disparate work locations and job complexity, communications play a crucial part in every organization’s success. NEC on-premise phone systems are a powerful communication solution that provides businesses with the reliable, efficient, easy-to-use technology that they require. Plus, NEC phone systems are customizable to match your changing business needs.

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Elegantly Designed & Feature-Packed

Incorporated within a modern business telephone system are a multitude of features and functions.

Features

  • Transfer a call, record a conversation, access voicemail, make a company-wide announcement, and much more at the touch of a button.
  • Easily customizable desk-phone to meet your employees’ needs.  
  • Pre-recorded voice prompts offer a step-by-step guide on how to use your voicemail box.

 

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Advanced Features

Automatic Call Distribution (ACD) Management Improve customer service, increase productivity and reduce costs with this Windows™-based management information system that includes:

Features

  • Customizable screen with tailored templates that display real time information on in-bound and out-bound calls.
  • All events are stored allowing for fully flexible reporting.
  • Audible and visual alarms are triggered when performance parameters exceed the limits set by your designated employee user.
  • Easily installed on both standalone and networked PCs.
  • Immediate online assistance on operation and programming with a comprehensive context-sensitive help file  

Detailed Reporting and Call Recording

Put your call information to use by cutting expenses and make your business more efficient.

Detail Reporting – Helps you track phone system metrics with 200 different reporting options, that can be exported to a spreadsheet for further analysis.

Call Recording - A validation tool that can help you address various customer service issues. Review recordings to improve customer service conversations.

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Unified Communications

Unify your business’s, messaging and collaboration. Our UC Suite provides access to productivity-enhancing applications, such as user presence, instant messaging (IM), application sharing, a multimedia softphone, and your UC client.

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