NEC On-Premise Phone Systems

Elegantly Designed & Feature-Packed

Incorporated within a modern business telephone system are a multitude of features and functions.

Features

• Transfer a call, record a conversation, access voicemail, make a company-wide announcement, and much more at the touch of a button.
• Easily customizable desk-phone to meet your employees’ needs.  
• Pre-recorded voice prompts offer a step-by-step guide on how to use your voicemail box.

Advanced Features

Automatic Call Distribution (ACD) Management Improve customer service, increase productivity and reduce costs with this Windows™-based management information system that includes:

Features

• Customizable screen with tailored templates that display real time information on in-bound and out-bound calls.
• All events are stored allowing for fully flexible reporting.
• Audible and visual alarms are triggered when performance parameters exceed the limits set by your designated employee user.
• Easily installed on both standalone and networked PCs.
• Immediate online assistance on operation and programming with a comprehensive context-sensitive help file  

Detailed Reporting and Call Recording

Put your call information to use by cutting expenses and make your business more efficient.

Detail Reporting – Helps you track phone system metrics with 200 different reporting options, that can be exported to a spreadsheet for further analysis.

Call Recording - A validation tool that can help you address various customer service issues. Review recordings to improve customer service conversations.

Unified Communications

Unify your business’s, messaging and collaboration. Our UC Suite provides access to productivity-enhancing applications, such as user presence, instant messaging (IM), application sharing, a multimedia softphone, and your UC client.