Flexible Line SharingThe entire company shares lines across all locations. Customers subscribe to the minimum number of lines they need, and we can add extra lines “on the fly” to accommodate overflow traffic, even on the busiest days. Interoffice calls do not use any lines at all.
Voicemail SystemUnlimited access and storage of voicemail messages. Everyone in your office can access voicemail simultaneously. It also allows for multiple greetings for companies who have multiple departments or divisions.
Remote System ProgrammingProgram your phone system through a simple Web portal interface so your system administrator can make changes from any computer with an Internet connection. Programming changes are made to your telephone system quickly, easily, and with no cost.
Find Me, Follow MeCalls to an extension can follow you to another office, your cell phone, home office, or any other phone number. Calls ring to your various locations either one at a time or all at once– you never have to miss a call again!
Extensive conference-call capabilities, eliminating the cost of using outside conference bridge services.
Outlook IntegrationUse Microsoft Outlook to dial numbers or get screen pops for contracts within your database.
Unified MessagingCopies voice mail messages to your e-mail system as .wav files which makes forwarding voicemail messages to email contacts easy.
Call ReportingProvides detailed information about usage of the phone system. Exports the data to an Excel spreadsheet for more advanced sorting, reporting, analysis, and archiving.
Direct Dial NumbersCalls can be routed directly to a specific phone or group of phones. This service can be: 1) used by staff or executives for private numbers b) track call volume on a specific phone number; or c) purchased individually or in blocks.
Call OverflowReroute call overflows from one office to another without any operator actions. Call volume is balanced between offices because when one office has a high volume of traffic, other calls are simply passed to another office. Take advantage of different time zones– early morning calls to your CA office can be answered by your NY office and vice versa for late day calls.
Presence Remove location barriers. Accross the room or across the country; know who's available, check team calendars, stay connected with real-time status updates. All integrated through Microsoft Office.
